Who to call for help
In a life-threatening emergency, call Triple Zero (000)
000- chest pain or tightness
- sudden numbness or paralysis of the face, arm or leg
- large burns
- serious accidents
- severe bleeding
- difficulty breathing
- extreme pain
- unconsciousness
The call taker will help you.
Urgent, but not life-threatening
Urgent Care Clinic
Free, no referral or Medicare card needed
Victorian Virtual Emergency Department (video call)
Free, 24/7, no referral or Medicare card needed
- Your local doctor or after-hours doctor 13SICK 13 7425
- Health Direct 1800 022 222
- Your local pharmacist
Emergency
| Triple Zero (Police, Fire, Ambulance) | 000 |
|---|---|
| VicEmergency Hotline | 1800 226 226 |
| State Emergency Service (SES) | 13 25 00 |
Police
| Police Assistance Line (non-urgent) | 131 444 |
|---|---|
| Crime Stoppers | 1800 333 000 |
Information and support
| Victorian Poisons Information Centre | 13 11 26 |
|---|---|
| Palliative Care Advice Service | 1800 360 000 |
| National Disability Abuse and Neglect Hotline | 1800 880 052 |
| Carers Victoria | 1800 514 845 |
| 1800RESPECT | 1800 737 732 |
| LGBTIQA+ support | 1800 184 527 |
| Maternal and Child Health Line | 13 22 29 |
| National Relay Service (TTY) | 106 |
24-hour crisis support
| Lifeline | 13 11 14 |
|---|---|
| SuicideLine Victoria | 1300 651 251 |
| Beyond Blue | 1300 22 4636 |
| Turning Point | 1800 250 015 |
| 13YARN (Aboriginal or Torres Strait Islander crisis support) | 13 92 76 |
| Safe Steps Family Violence Response Centre | 1800 015 188 |
| Kids Helpline | 1800 55 1800 |
Languages and membership
- Information about your care options in other languages: View care options in other languages (opens in a new tab)
- Easy English and translated resources: View translated resources (opens in a new tab)
- Become an Ambulance Victoria member: Join Ambulance Victoria (opens in a new tab)
Information from Ambulance Victoria's Who to call for help guide.